The B2B Ombuds is a game-changer that fixes issues before they grow to be expensive problems.

ADRx3 identified a gap in commercial contracting: Enterprise value rarely disappears in a courtroom; it slips away during early operational friction before formal legal notices are ever exchanged. Traditional dispute resolution steps in after relationships break down. We designed a cost-effective upstream alternative for dispute prevention. B2B Ombuds services are confidential, impartial, and independent, plus conversations are off-the-record, protected by the same laws that protect mediation.

On-Demand Business-to-Business Ombuds

What is it?

An independent, confidential safety valve built into commercial agreements. It gives delivery partners an off-the-record venue to resolve operational friction and preserve collaboration before formal notices are filed.

How does it work?

  1. Embed upfront: Add a dormant B2B Ombuds clause into master service agreements with zero ongoing retainer.

  2. Reach out confidentially: Either partner can contact the B2B Ombuds unilaterally and off the record without triggering formal legal notice.

  3. Realign delivery: Using commercial and ADR insight, the B2B Ombuds diagnoses friction points and conducts private shuttle diplomacy.

  4. Return to progress: Both parties adjust schedules or scope collaboratively to keep the engagement moving forward.

How much does it cost?

  • Zero monthly retainer: The B2B Ombuds clause remains dormant in your contract at no cost until activated.

  • Pay only for active hours: Fees apply exclusively when a party activates dispute prevention support.

  • Shared investment: Intake is borne by the initiating party until joint shuttle facilitation begins, at which point fees are typically shared equally.

Where can I learn more?

A comprehensive overview:

Our Blogs:

1) Model and ROI

2) Deals and Governance

3) Partners & Vendors

How is it different?