How we succeed together

Our Alternative Dispute Resolution (ADR) Services, Arbitration, Mediation, and Ombuds, provide practical, cost-effective, and confidential ways to resolve conflicts while preserving relationships and minimizing disruption.

Why our model works

  • Flexible & scalable — we adapt to your company size, global footprint or special-project needs (e.g., during change management, M&A or re-structuring)

  • Expertise without overhead — access to ombuds professionals and analytics, without the cost or complexity of hiring full-time internal roles

  • Trust-built neutrality — our independence ensures participants feel safe, which means issues get surfaced earlier and resolved more effectively

  • Strategic insight — we don’t just handle cases; we help you learn from them. That enables culture shift, system improvement and risk reduction

Arbitration

Confidential and private

Flexible scheduling and procedures

Enforceable awards

Expertise in complex subject matter

Mediation

Voluntary and collaborative

Preserves relationships

Cost-effective and time-efficient

Flexible outcomes

Ombuds

Promotes accountability

Early and informal conflict resolution

Enhances trust and culture

Reduces grievances and risk

We partner with you ensure alignment with your organization’s mission, culture, and business goals

Our full-service offering includes:

  • Confidential, independent consultations for employees, managers, or stakeholders who have concerns or issues and want to explore options in a safe space

  • Conflict coaching, mediation and facilitation for situations where informal dialogue can resolve issues before formal escalation.

  • Pattern analysis and trend-reporting to senior leadership (in anonymized, aggregated form) to surface systemic issues, root causes and improvement opportunities

  • Training and workshops on conflict awareness, communication, psychological safety, fairness and civility

  • Advisory support to leadership and HR/Compliance on culture, process improvements, policy enhancements and early-warning systems.

Step-by-Step Engagement process — ADRx3 Ombuds or Mediator

  1. Discovery & alignment

    • We begin with a scoping session with your HR, Legal, Compliance and Executive stakeholders to understand your existing landscape, priorities, pain points and risk profile

    • We co-design a tailored ADR model (virtual, on-site, hybrid) to fit your size, geography, culture and budget

    • We establish confidentiality, independence, impartiality and informality standards consistent with best practices

  2. Implementation / launch

    • We set up the intake systems (phone, online form, face-to-face) and communication plan (awareness campaigns, FAQs, onboarding)

    • We engage with your leadership team to anchor the ombud or mediator role in your culture and ensure clarity on scope, boundaries and reporting

    • We begin full-service availability (visits, consultations, coaching, trend-monitoring)

  3. Ongoing service delivery & integration

    • Continuous access: employees and stakeholders can contact us directly, engage in confidential discussions, explore options, and receive guidance or referral as needed

    • Periodic trend-reporting: we provide anonymized reports of themes, escalations, root causes and systemic insights for leadership’s action

    • Training & outreach: we offer periodic learning sessions, engagement activities and proactive interventions to strengthen culture and reduce conflict recurrence

    • Collaborative refinement: we meet regularly with your stakeholder team to review service utilization, outcomes, budget tracking and opportunities for improvement

  4. Measurement & value realization

    • We track key metrics (cases handled, time to resolution, patterns identified, participant satisfaction, etc.)

    • We help you connect outcomes to business metrics (turnover, engagement, grievances, legal cost avoidance) to demonstrate ROI

    • As needed, we refine scope, communication, resource allocation and service model for continuous optimization